RTA H/AL/00123 CITY

ADMISSION REQUIREMENTS

1. General provisions:

Persons accessing this hotel establishment will be required to comply with these Regulations, insofar as they do not contravene Law 13/2011, of December 23, on Tourism, Decree Law 13/2020, of May 18, which establishes extraordinary and urgent measures relating to hotel establishments, coordination of alerts, promotion of telematics, reactivation of the cultural sector and flexibility in various areas in view of the situation generated by the coronavirus (Hotel Regulations), and other applicable regulations.

2. Access, admission and stay in the establishment:

This hotel establishment is for public use and free access, with no restrictions other than those derived from legal provisions and these regulations. The admission and stay of people in this establishment will only be denied for the following reasons:

  1. Lack of accommodation capacity or facilities.
  2. Failure to comply with the admission requirements established in
    these regulations.
  3. Adopting behaviors that may cause danger or
    annoyance to other users or hinder the
    normal development of the activity.

When the aforementioned circumstances occur or people incur one or more of the restrictions listed above, the staff responsible for the establishment may require them to leave, after payment, if applicable, of any outstanding accounts for services rendered and consumption. If necessary, assistance will be requested from the security forces in accordance with article 36 of the Tourism Law, and article 25 of the Hotel Regulations Decree Law.

It is expressly stated that free access to the facilities, services and accommodations of this hotel establishment will not be denied or restricted to people who wish to do so, for reasons of sex, disability, with or without a guide dog, religion, opinion or any other personal or social circumstance.

3. Check-in and admission document:

The person or persons wishing to use the accommodation units, common facilities and, where applicable, the complementary services detailed in these Regulations must present their identification documents for admission and registration in the establishment's register. Once the person or persons have been registered, the establishment will issue an admission document stating the name, category and registration number of the establishment, number or identification of the assigned accommodation, number of persons who will occupy it, check-in and check-out dates and agreed meal plan and, when contracted directly, also the accommodation price. This admission document, completed in duplicate, must be signed by the interested party to formalize their admission, once informed of the existence of these Regulations and their rights and obligations. The original will be given to the guest and the copy will remain with the establishment.

The complementary services that are offered and provided by this establishment or by other people or entities are detailed at reception. These complementary services will be formalized in their corresponding documents and will be settled in accordance with the conditions agreed in each case.

RULES OF COEXISTENCE/OPERATION

4. Rights and obligations of users

Users may freely access the establishment and remain in it with the limitations contained in these regulations.

Users have the right to:

  • To receive truthful, complete and prior information on the contracting of the services offered.
  • To have their safety, privacy and tranquility ensured in said services,
  • To have them correspond to the agreed conditions,
  • To be given an invoice with the regulatory formalities, for the services contracted directly and
  • To be given complaint forms if they wish to file a complaint.

Users are obliged to observe the rules contained in these regulations, which they expressly accept upon signing the admission document, and those dictated by the Management regarding safety, coexistence and hygiene for proper use of the establishment.

Users must prove their status, showing the admission document when required, respect the facilities and equipment of this establishment and pay the amount of the services contracted at the time of presentation of the invoice or according to the conditions agreed according to article 21 of the Decree Law. The presentation of a claim does not exempt from the obligation to pay for the services contracted.

5. Rights and obligations of the hotel company

This establishment may request the assistance of law enforcement officers to evict users who fail to comply with these regulations from its premises, who intend to access or remain in them for a purpose other than the normal use of the hotel service and also, where appropriate, people who are not registered as users, attendees at banquets, conventions, etc.

Only people registered for this purpose may access the accommodation units, as stated in article 2.e of the Decree Law.

This establishment may request a guarantee of payment for the services contracted, in accordance with the applicable regulations, and to make the corresponding charge to the users' account for damages or deterioration caused to the facilities, furniture and elements of the establishment due to negligence or misuse thereof, after the corresponding complaint and other appropriate legal procedures, always in accordance with the provisions of current regulations on consumer and user matters.

It may also vary the hours of the different consumption, use and enjoyment services throughout the seasons, depending on the seasonality, reserving the right not to admit users outside said hours or when the maximum authorized capacity is exceeded or when they are requested within the admission limits, thereby harming the work schedule of said services. The aforementioned services, the detail of their scheduled hours, their prices and the conditions of use, are displayed at the entrances to them and, in summary, in the directories existing in the accommodations, which also contain information on the evacuation plan for emergency cases and the services that are free.

This establishment has the obligation to:

* give its prices the maximum publicity at reception and have them available to users.

* inform said users, before contracting, of the conditions of provision of the services and their prices, as well as to provide them with the highest quality, in accordance with their category and in the terms contracted.

* ensure that users are treated correctly, ensuring that the facilities and services are attended to and maintained in good condition.

* have complaint forms available and inform of their existence.

* provide users who cannot be attended to, due to excess reservations, with accommodation in an establishment in the same area, of the same group, modality, where appropriate, specialty, and of the same or higher category. The expenses or surcharges that originate for this reason will be borne by this establishment that, otherwise, will return to the user the differences that occur in their favor.

6. Periods of occupation of the accommodation units:

Users have the right to occupy the accommodation unit from 2:00 p.m. on the first day of the contracted period until 12:00 p.m. on the day indicated as the departure date. By agreement between the parties, a different occupancy regime may be agreed, which, where appropriate, must be reflected in the admission document. The prolongation in the occupation of the accommodation unit for a time greater than that contracted will cause the duty to pay one more day and, in the event that the user wants to stay lodged more days than those specified in the admission document, there must always be an agreement between the parties.

7. Prices, invoices and information

The hotel establishment is not responsible for the price, nor for the use of utensils, equipment and other services, provided outside the premises of the hotel establishment, nor for the behavior of personnel outside of it, unless expressly stated in its conditions and rates.

The rates with the prices and conditions of the different types of accommodation, catering services, laundry and complementary services of its own and of people or entities outside are detailed at the reception available to users who request them.

The billing of accommodation rates will be calculated per day and according to the number of overnight stays. The minimum billing per accommodation will be the amount of one overnight stay or day, understanding this to be completed at 12:00 p.m. on the day following the date of entry.

The establishment may require its users, at any time and after presenting the invoice and its supporting documents, to pay for the services provided outside the accommodation, even when the payment of this has been agreed in advance.

The legal or natural persons who, on their own account, provide complementary services in the dependencies of this hotel establishment, are responsible for their personnel and their behavior, their operation, maintenance, price regime and everything inherent to their own services. In each of these dependencies, the owner of the same will be clearly identified.

In the accommodation units there is also a directory with information on the prices of the most common services.

Only invoices will be provided for accommodation and services contracted directly by users.

The price for accommodating an extra person (not previously contracted in the reservation) is €15/person/day.

USE AND ENJOYMENT OF FACILITIES and SERVICES

8. Reception

At the reception, the necessary procedures will be carried out for the admission of people to the establishment and the keys or cards to access the accommodations will be kept. The director, together with the reception staff and, where appropriate, the concierge, are the people responsible or centers of relationship with the users for all internal matters of the hotel establishment and for information and advice to these.

9. Safety deposit boxes

In each accommodation there is a safety deposit box installed for use by anyone who wishes to do so. In the directories that exist in said accommodations, this service and its conditions of acceptance and use are indicated. The establishment is not responsible for the loss of objects or values that are not deposited in these boxes. In any case, the hotel will only be responsible for thefts or losses of objects that are in the safety deposit boxes of the accommodation units.

10. Laundry-dry cleaning

In each accommodation you will find information with the conditions of these services, their prices and delivery and return times of garments. The establishment is not responsible for garments that, due to their conditions or compositions of use, shrink, discolor or deteriorate.

11. Early breakfast service

If a client has their departure before the restaurant's operating hours, they can enjoy a cold picnic-style breakfast. To access this cold breakfast, you must notify reception the day before the date on which this service is to be provided.

12. Miscellaneous

The use of elevators by minors is not allowed without the accompaniment of a responsible adult.

Animals are allowed access to the establishment, but are not allowed access to the restaurant and must always remain accompanied. In common areas they must be leashed.

It is not allowed to wander through the spaces and common areas without shoes and with a bare torso.

From 10:00 p.m. it is mandatory to maintain due silence in the corridors and accommodations in order not to disturb the rest of other users.

The menu or rate of the restaurant identifies the products that correspond to breakfast. Those not identified as such will be billed at their tariff prices. Telephone and laundry services will be billed at tariff prices.

It is not allowed to hang clothes on the railings of terraces or windows.

The use, consumption or possession of dangerous products and substances is expressly prohibited in all areas and dependencies of this establishment, in application of current legislation on public health.

In order to guarantee the safety, privacy and tranquility of users, this hotel establishment has technical electronic surveillance devices, with permanent recording elements, in general or common areas.

"The capture or recording of images of hotel guests for distribution is prohibited, in order to preserve their right to honor, personal and family privacy and their own image." The capture and/or recording of images of the hotel facilities and staff for disclosure or distribution is prohibited."

It is totally forbidden to cook in the rooms, as well as the use of electrical appliances such as water heaters without authorization from the management.

It is not allowed to bring bicycles without a cover to the rooms.

For security reasons, it is not allowed to bring electric scooters to the rooms.

MINORS: Reservations for rooms or stays in them by minors not accompanied by an adult who is responsible for them at all times will not be accepted. The hotel may require written authorization from the person responsible for the minor along with a photocopy of their D.N.I., by any means that proves compliance with the stay in the hotel of the minor (fax, mail, etc.).

Smoking is not allowed in any of the hotel's premises, if odor or any indication of having smoked is detected, it will carry a fine of €50.

Any scandal or outburst will be grounds for expulsion from this establishment, in the event of any incident, maintain respect towards the staff.

INTERNAL REGIME REGULATIONS

Article 25. Internal regime regulations.

  1. Hotel establishments must have internal regime regulations in which rules of mandatory compliance for users during their stay are established, without contravening the provisions of Law 13/2011, of December 23, or in this Chapter.
  2. The internal regime regulations will always be available to users and will be displayed, at least, in Spanish and English, in a visible and easily accessible place in the establishment. These regulations must be publicized on the establishment's own website, if it exists.
  3. The companies operating hotel establishments may request the assistance of the Security Forces and Corps to evict from them those who fail to comply with the internal regime regulations, fail to comply with the usual rules of social coexistence or intend to access or remain in them for a purpose other than the normal use of the service, in accordance with the provisions of article 36.4 of Law 13/2011, of December 23.
  4. The internal regime regulations will specify, at a minimum:
    1. The admission conditions.
    2. The rules of coexistence and operation.
    3. Information on the administrative organization and the responsible person to whom, where appropriate, they should address those issues related to the operation of the establishment.
    4. List of complementary services provided by companies other than the operating entity, and identification of the companies responsible for providing them.
    5. Information for users about facilities or services that pose a risk and the safety measures adopted in this regard.
    6. Admission of animals and conditions for such admission.
    7. In general, all circumstances that allow and favor the normal development of the enjoyment of the facilities, equipment, and services.

CLASSIFICATION BY POINTS

AREA / SUB-AREA / REQUIREMENTS
I. General conditions / Common Areas
I.1. General conditions
The entire establishment must be clean and hygienic
All mechanisms and equipment (furniture, office supplies, etc.) function perfectly
The characteristics of the establishment must match its category*
I.2. Public Areas
There is air conditioning in the public areas of the establishment (restaurant, lobby, entrance…)
There are separate sanitary services/toilets for men and women in the common areas, lounges, or meeting places*
Reading / writing room / library
Natural plants or flowers
Internet terminal accessible to customers (1 per 50 lodging units) *
Internet access in public areas (e.g., broadband, WLAN, Wi-Fi)*
Bar* open the same days as the hotel
There is an information desk/table area for tourist service intermediation companies
I.3. Reception
Separate and independent reception desk for service
Lobby with seats
Telephone available to customers
Printer/photocopier service
Multilingual service information area (panels / directories)
Information material on regional tourist resources available at reception
Multilingual staff
24-hour reception service in person *
Luggage storage service upon arrival or departure of customers
I.4. Facilities for people with disabilities
Availability of a low stool to facilitate access to sinks and toilets
Door opening mechanisms using magnetic proximity cards (avoiding card insertion system)
Access frame to the terrace from the room embedded in the floor
Mirrors above the buffet bar to facilitate the visualization of the available food
Parking spaces with sufficient surface for the use of lifting platforms
I.5. Parking
Garage (for a minimum of 100% of the lodging units) *
I.6. Other general facilities
Customer access is independent of service and merchandise access*
Office for every three floors*
Service staircase
Customer staircase with a width greater than 1.50 meters
I.7. Services
Daily room cleaning
Daily change of towels at the customer's request
Change of bed linen every three days of stay
Daily change of bed linen at the customer's request
Payment by bank card, clearly publicizing the means of payment
Sending forgotten objects at the customer's request, who must pay for it
Wake-up service
Umbrellas at reception/room
Luggage weighing service (scales)
Laundry and ironing service (delivery before 9:00 a.m., return in 12 hours)
Chemical cleaning / dry cleaning (collection before 9:00 a.m., delivery in 24 hours)
External medical care service on demand
Car rental service or other means of transport
II. Lodging units (l.u.)
II.1. Dimensions
100% of the l.u. with dimensions required for its category
Balconies or terraces in a minimum of 20% of the l.u.
II.4. Sleeping amenities
Single beds with minimum dimensions of 0.90 m x 1.90 m and double beds with minimum dimensions of 1.35×1.90 m
Well-preserved mattresses with a minimum thickness of 18 cm
Duvet cover service
Hygienic mattress covers (washable with thermochemical products, breathable, free of mites and their excrement). A simple molleton sheet is not allowed
Crib at the customer's request
Well-preserved blankets or duvets
Well-preserved pillows
Hygienic pillowcases
Additional pillow at the customer's request
Additional blanket at the customer's request
Possibility of darkening the room
II.5. Lodging unit equipment
Net curtain
Adequate closet or space for clothing
Shelf for clothes
Hangers of homogeneous material and color
Doors that absorb noise or double doors
Heating and cooling adjustable by fixed elements
One seat
Table or desk
Two power outlets in the room
Additional outlet near the table and desk
Adequate lighting in the room
Nightstand
Reading light near the bed
Switch for all the light in the room at the entrance
Switch for all the light in the room near the bed
Place for luggage
Wastebasket
Radio device (radio transmission can be done via TV or by a central telecommunication system of the hotel itself)
Color TV with remote control
Availability of international plug adapters (at the customer's request)
Telephone with internal and external line, at the customer's request, in the rooms with instruction manual (the customer must be informed when checking in)
Internet access in the room (broadband, Wifi,)*
Device (PC, Tablet or similar) with internet connection in the room, at the customer's request
Safe / safety deposit box in the room
II.6. Bathroom equipment and amenities
At least 50% of the bathrooms with natural light
100% of the bathrooms have a shower or bathtub, toilet, and sink.
Bathtub and/or shower with screen. *
Basic equipment (hand soap, gel, shampoo, 1 hand towel per person, one bath towel per person, non-slip floors in showers and bathtubs, washable bath mat, appropriate light for the bathroom, mirror, towel racks, additional toilet paper roll, toilet brush, power outlet next to the mirror, shelf, hairdryer, and hygienic bucket) *
II.7. Miscellaneous in the l.u.
Multilingual hotel service manual
Iron and ironing board at the customer's request
Sewing kit at the customer's request
Electronic card lock
III. Restaurant
III.1. Drinks
Offer of drinks in the establishment outside the dining room/bar hours or drinks dispenser.
Refrigerator
Continental breakfast (hot drink, pastries, bread, oil/butter/margarine, cold cuts and jams, juices)
Breakfast time of more than two and a half hours
Breakfast outside of regular hours
III.3. Meals/Dining*
Special menus upon request (children's menu, celiac, allergic, diabetic, etc.)
High chairs in restaurant/dining room upon request
Menu or buffet information in more than one language
IV.3. Children
Assistant/caregiver for children at the customer's request
VI. Quality and ICT (online activities)
VI.1 Quality systems
Complaint management system. Includes the cycle of acceptance, evaluation, and response to the complaint
Customer satisfaction questionnaire. Includes, by the establishment, satisfaction questionnaires, evaluation of results, improvement and monitoring programs, and publication of results on its own website
Adherence to the electronic complaint and claim system of the Junta de Andalucía
VI.2. ICT (online activities)
Own website with realistic and significant photographs of the establishment (at least exterior views, of the public areas and of the rooms)
Possibility of online reservations through its own electronic reservation system. Beyond a simple email with a communication channel for customer requests or inquiries.
Location map or geolocation coordinates, at the customer's request or via the Internet
VII. Environmental, Energy Efficiency and Circular Economy Measures *
VII.1. Energy Efficiency and Renewable Energy
Presence detection elements that automatically activate and deactivate the luminaires in the passage areas
LED-type exterior luminaires in permanent night lighting areas
Lamps or luminaires of maximum light output and minimum electrical energy consumption inside the building
Thermostats in all rooms, common areas, and l.u. whenever air conditioning is available
VII.2. Water
Water-saving devices in the taps of sinks, bathtubs, and showers (single-lever taps, diffusers, pressure and flow limiters, etc.) throughout the establishment
Double button or button with interruption of the cistern discharge in the toilets throughout the establishment
VII.4. Waste
Selective collection of waste generated by the activity of the establishment
Facilitating the classification of waste to customers, including batteries.