ADMISSION REQUIREMENTS
1. General provisions:
Persons accessing this hotel establishment will be required to comply with these Regulations, insofar as they do not contravene Law 13/2011, of December 23, on Tourism, Decree Law 13/2020, of May 18, which establishes extraordinary and urgent measures relating to hotel establishments, coordination of alerts, promotion of telematics, reactivation of the cultural sector and flexibility in various areas in view of the situation generated by the coronavirus (Hotel Regulations), and other applicable regulations.
2. Access, admission and stay in the establishment:
This hotel establishment is for public use and free access, with no restrictions other than those derived from legal provisions and these regulations. The admission and stay of people in this establishment will only be denied for the following reasons:
- Lack of accommodation capacity or facilities.
- Failure to comply with the admission requirements established in
these regulations. - Adopting behaviors that may cause danger or
annoyance to other users or hinder the
normal development of the activity.
When the aforementioned circumstances occur or people incur one or more of the restrictions listed above, the staff responsible for the establishment may require them to leave, after payment, if applicable, of any outstanding accounts for services rendered and consumption. If necessary, assistance will be requested from the security forces in accordance with article 36 of the Tourism Law, and article 25 of the Hotel Regulations Decree Law.
It is expressly stated that free access to the facilities, services and accommodations of this hotel establishment will not be denied or restricted to people who wish to do so, for reasons of sex, disability, with or without a guide dog, religion, opinion or any other personal or social circumstance.
3. Check-in and admission document:
The person or persons who wish to make use of the accommodation units, the common facilities and, where appropriate, the complementary services detailed in these Regulations, must present their identification documents for the purpose of admission and registration in the establishment's register. Once the person or persons have been registered, the establishment will issue an admission document stating the name, category and registration number of the establishment, number or identification of the assigned accommodation, number of people who will occupy it, dates of entry and exit and food regime agreed upon and, when contracted directly, also the price of the accommodation. Said admission document, completed in duplicate, must be signed by the interested party to formalize their admission, once informed of the existence of these Regulations and their rights and obligations. The original will be given to the user and the copy will remain in the possession of the establishment.
The complementary services that are offered and provided by this establishment or by other people or entities are detailed at reception. These complementary services will be formalized in their corresponding documents and will be settled in accordance with the conditions agreed in each case.
RULES OF COEXISTENCE/OPERATION
4. Rights and obligations of users
Users may freely access the establishment and remain in it with the limitations contained in these regulations.
Users have the right to:
- To receive truthful, complete and prior information on the contracting of the services offered.
- To have their safety, privacy and tranquility ensured in said services,
- To have them correspond to the agreed conditions,
- To be given an invoice with the regulatory formalities, for the services contracted directly and
- To be given complaint forms if they wish to file a complaint.
Users are obliged to observe the rules contained in these regulations, which they expressly accept upon signing the admission document, and those dictated by the Management regarding safety, coexistence and hygiene for proper use of the establishment.
Users must prove their status, showing the admission document when required, respect the facilities and equipment of this establishment and pay the amount of the services contracted at the time of presentation of the invoice or according to the conditions agreed according to article 21 of the Decree Law. The presentation of a claim does not exempt from the obligation to pay for the services contracted.
5. Rights and obligations of the hotel company
This establishment may request the assistance of law enforcement officers to evict users who fail to comply with these regulations from its premises, who intend to access or remain in them for a purpose other than the normal use of the hotel service and also, where appropriate, people who are not registered as users, attendees at banquets, conventions, etc.
Only people registered for this purpose may access the accommodation units, as stated in article 2.e of the Decree Law.
This establishment may request a payment guarantee for the contracted services, in accordance with applicable regulations, and may charge the users' accounts for any damage or destruction caused to the facilities, furniture, or elements of the establishment due to negligence or misuse, following the corresponding report and other appropriate legal procedures, always in line with current consumer and user protection regulations.
It may also vary the hours of the different consumption, use and enjoyment services throughout the seasons, depending on the seasonality, reserving the right not to admit users outside said hours or when the maximum authorized capacity is exceeded or when they are requested within the admission limits, thereby harming the work schedule of said services. The aforementioned services, the detail of their scheduled hours, their prices and the conditions of use, are displayed at the entrances to them and, in summary, in the directories existing in the accommodations, which also contain information on the evacuation plan for emergency cases and the services that are free.
This establishment has the obligation to:
* give its prices the maximum publicity at reception and have them available to users.
* to inform said users, prior to contracting, of the conditions for the provision of services and their prices, as well as to provide them with the highest quality, in accordance with their category and the contracted terms.
* ensure that users are treated correctly, ensuring that the facilities and services are attended to and maintained in good condition.
* have complaint forms available and inform of their existence.
* provide users who cannot be attended to, due to excess reservations, with accommodation in an establishment in the same area, of the same group, modality, where appropriate, specialty, and of the same or higher category. The expenses or surcharges that originate for this reason will be borne by this establishment that, otherwise, will return to the user the differences that occur in their favor.
6. Periods of occupation of the accommodation units:
Users have the right to occupy the accommodation unit from 2:00 p.m. on the first day of the contracted period until 12:00 p.m. on the day indicated as the departure date. By agreement between the parties, a different occupancy regime may be agreed, which, where appropriate, must be reflected in the admission document. The prolongation in the occupation of the accommodation unit for a time greater than that contracted will cause the duty to pay one more day and, in the event that the user wants to stay lodged more days than those specified in the admission document, there must always be an agreement between the parties.
7. Prices, invoices and information
The hotel establishment is not responsible for the price, nor for the use of utensils, equipment and other services, provided outside the premises of the hotel establishment, nor for the behavior of personnel outside of it, unless expressly stated in its conditions and rates.
The rates with the prices and conditions of the different types of accommodation, catering services, laundry and complementary services of its own and of people or entities outside are detailed at the reception available to users who request them.
The billing of accommodation rates will be calculated per day and according to the number of overnight stays. The minimum billing per accommodation will be the amount of one overnight stay or day, understanding this to be completed at 12:00 p.m. on the day following the date of entry.
The establishment may require its users, at any time and after presenting the invoice and its supporting documents, to pay for the services provided outside the accommodation, even when the payment of this has been agreed in advance.
The legal or natural persons who, on their own account, provide complementary services in the dependencies of this hotel establishment, are responsible for their personnel and their behavior, their operation, maintenance, price regime and everything inherent to their own services. In each of these dependencies, the owner of the same will be clearly identified.
In the accommodation units there is also a directory with information on the prices of the most common services.
Only invoices will be provided for accommodation and services contracted directly by users.
The price for accommodating an extra person (not previously contracted in the reservation) is €15/person/day.
USE AND ENJOYMENT OF FACILITIES and SERVICES
8. Reception
At the reception, the necessary procedures will be carried out for the admission of people to the establishment and the keys or cards to access the accommodations will be kept. The director, together with the reception staff and, where appropriate, the concierge, are the people responsible or centers of relationship with the users for all internal matters of the hotel establishment and for information and advice to these.
9. Miscellaneous
Animals are allowed access to the establishment, but are not allowed access to the restaurant and must always remain accompanied. In common areas they must be leashed.
It is not allowed to wander through the spaces and common areas without shoes and with a bare torso.
From 10:00 p.m. it is mandatory to maintain due silence in the corridors and accommodations in order not to disturb the rest of other users.
It is not allowed to hang clothes on the railings of terraces or windows.
The use, consumption or possession of dangerous products and substances is expressly prohibited in all areas and dependencies of this establishment, in application of current legislation on public health.
In order to guarantee the safety, privacy and tranquility of users, this hotel establishment has technical electronic surveillance devices, with permanent recording elements, in general or common areas.
It is totally forbidden to cook in the rooms, as well as the use of electrical appliances such as water heaters without authorization from the management.
It is not allowed to bring bicycles without a cover to the rooms.
For security reasons, it is not allowed to bring electric scooters to the rooms.
MINORS: Reservations for rooms or stays in them by minors not accompanied by an adult who is responsible for them at all times will not be accepted. The hotel may require written authorization from the person responsible for the minor along with a photocopy of their D.N.I., by any means that proves compliance with the stay in the hotel of the minor (fax, mail, etc.).
Smoking is not allowed in any of the hotel's premises, if odor or any indication of having smoked is detected, it will carry a fine of €50.
INTERNAL REGIME REGULATIONS
Article 25. Internal regime regulations.
- Hotel establishments must have internal regime regulations in which rules of mandatory compliance for users during their stay are established, without contravening the provisions of Law 13/2011, of December 23, or in this Chapter.
- The internal regime regulations will always be available to users and will be displayed, at least, in Spanish and English, in a visible and easily accessible place in the establishment. These regulations must be publicized on the establishment's own website, if it exists.
- The companies operating hotel establishments may request the assistance of the Security Forces and Corps to evict from them those who fail to comply with the internal regime regulations, fail to comply with the usual rules of social coexistence or intend to access or remain in them for a purpose other than the normal use of the service, in accordance with the provisions of article 36.4 of Law 13/2011, of December 23.
- The internal regime regulations will specify, at a minimum:
- a) The conditions of admission.
- b) The rules of coexistence and operation.
- c) Information on the administrative organization and the responsible person to whom, where appropriate, they should address in those matters relating to the operation of the establishment.
- d) List of complementary services provided by companies other than the operating entity and identification of the companies responsible for their provision.
- e) Information to users about the facilities or services that involve some risk and the security measures adopted in this regard
- f) Admission of animals and conditions for said admission.
- g) In general, all the circumstances that allow and favor the normal development of the enjoyment of the facilities, equipment and services.
SPECIFIC REQUIREMENTS
| Guesthouses – Requirements | |
| I. Common areas | |
| 1 | 24-hour reception service* |
| 2 | Public telephone available on the premises |
| 3 | Designated lounge area |
| 4 | Tourist information for the area available |
| 5 | Bilingual service directory (in Spanish and English) |
| 6 | Multilingual service directory (including Spanish and English) |
| 7 | General restroom |
| 8 | Heating and cooling adjustable via fixed units* |
| 9 | Fully equipped kitchen facilities available for guests |
| II. Services | |
| 10 | Internet access throughout the establishment* |
| 11 | Daily cleaning service in rooms and common areas |
| 12 | Daily towel change service upon guest request |
| 13 | Wake-up call service |
| 14 | Card payment service with clearly advertised payment methods |
| 15 | Luggage storage service upon guest arrival or departure* |
| 16 | One locker per guest with a security locking system and sufficient space for luggage |
| III. Accommodation units | |
| 17 | At least 80% of rooms meet the required dimensions for their category |
| 18 | Heating and cooling adjustable via fixed units* |
| 19 | In-room information about the establishment |
| 20 | Color TV with remote control |
| 21 | Telephone upon guest request with internal and external lines |
| 22 | Beds with minimum regulatory dimensions |
| 23 | Well-maintained mattresses with a minimum thickness of 13 cm |
| 24 | Mattress covers and sheets |
| 25 | Well-maintained blankets or duvets |
| 26 | Well-maintained pillows |
| 27 | Hygienic pillow covers |
| 28 | Room darkening capability |
| 29 | Suitable wardrobe or space for clothing |
| 30 | Clothing shelf |
| 31 | Appropriate number of matching hangers |
| 32 | One seat |
| 33 | Two power outlets in the room |
| 34 | One power outlet per guest |
| 35 | Adequate room lighting |
| IV. Bathrooms* | |
| 36 | Bathrooms with shower or bathtub, toilet, and sink |
| 37 | Shower or bathtub with curtain or screen |
| 38 | Washable bath mat |
| 39 | Appropriate bathroom lighting |
| 40 | Mirror |
| 41 | Power outlet near the mirror |
| 42 | Towel rack |
| 43 | Shelf |
| 44 | Hand soap |
| 45 | Shower gel |
| 46 | Shampoo* |
| 47 | Toilet paper refills |
| 48 | One hand towel per person |
| 49 | One bath towel per person |
| 50 | Bathroom wastebasket |
